A customer goes through several factors when they are making a decision to purchase from your company, especially when there is a lot of competition around. With the growing competition, ratings and review systems make a huge impact. Google Business makes it possible for customers to rate and review businesses. For businesses, it becomes much of a hassle to handle every different review site separately. In this case, good review management software usually saves the day!
For the most part, the internet will be your salesman. So, we can easily say that your brand reviews will help in making up the mind of your customers. In case they want more information, they may bother to contact you.
Generating a positive vibe for your brand/product
It is necessary to cater all complaints for your brand or product in order to receive positive feedbacks. Many times, even when your product doesn’t satisfy a customer completely, some quick correspondence and assistance might help them leave good rating for your product. This is especially true in the case of products such as air conditioners.
To generate positive feedback for your product, there are some tips that you can use to unsure an overall good impression of your product and brand. These include:
Ask loyal customers to leave a review
Check for your frequent clients or customers, generate a list of all the customers that have bought with you more than once. Your good service or good quality of product along with economical price is probably the reason the customer is coming back to you. Create spaces where the customer can leave a review. Use those reviews on your product’s marketing.
Manage your social media
With the world connecting in a few seconds through social media, people often rely on social media even for shopping. In this regard, manage your mainstream social media accounts, respond to any queries in inbox, and don’t pick up fights with negative reviewers. Rather, think and at rationally and explain it in a calm manner. Also, try to respond with thank you to good reviewers which motivates more people to leave similar you.
Turn negative into positive
Often a times a bit of negligence can cause a customer to leave a bad review for your product or support. Instead of going with the ego, try to understand their complaint. If it doesn’t take too much give the negative reviewers an incentive to turn their review positive. The incentive can be giving them a few percentage discounts or providing them with a product replacement. Alternatively, you can also provide them with free shipping or give them a coupon that they can use on their next purchase.
Keep your content optimized
Customers never like to read long and lengthy paragraphs but tend to go for summary or rather the exact specifications of the product. Keep a “You” attitude and tell the customers what’s in for them and all the advantages the customer gets rather than keeping everything praising your product only.
With the internet progressing so fast nothing is hidden now. Neither the good reviews nor certainly not the bad ones. It is important to stay up-to-date and to update your internet profiles and social media, in order to create a target base audience.
Let us assume that you own a restaurant. In that case, don’t just read but also analyze reviews. Also, invest a little on online review generation as it directly impacts the mind of your potential buyer. After analyzing the review, try to turn the negative reviews into positive by offering some incentives and encourage your repeat customers to leave a feedback or review. Eventually, you can also use it in marketing.